> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://carsonoptical.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Status of My Order

Orders typically takes up to two business days to process. After three business days, you should receive an email from [hello@carsonorders.com](mailto:hello@carsonorders.com) with a tracking number.  

Use your order number (from your email confirmation) and your order email address to track the status and shipment of your order [here.]([https://carson.com/track-order/](https://carson.com/track-order/))

If you created a login when ordering, you can log in to see your tracking information here: [My Account](https://carson.com/my-account/). 

If you have a support question about your order, please have the order number you received by email ready.