Q: USB Microscope Not Showing In Software

Troubleshooting: <ul> <li>If your laptop has a built-in webcam, the software may default to the webcam upon install. Just go to the gear symbol for settings and switch to "USB Microscope" device.</li> <li>If the microscope is still not showing, it may be a USB Camera lock out issue (due to Windows privacy), follow <a href="https://www.howtogeek.com/394677/fix-my-webcam-doesnt-work-on-windows-10/">this article</a></li> <li>We do not support connection to phones or iPads or Chromebooks. If you wish to find a USB to device connector and use third party software, it is possible but we don't directly support this usage.</li> </ul> If you are looking for other phone support for our digiscoping products (phone connected to an optical product), go to the <a href="https://carson.com/multicam/">https://carson.com/multicam/</a> page.

Question 1

Connecting Your USB Microscope to Software

Accepted Answer

If you are looking to download our software / driver, which is our digital microscope software for any of our Zorb, eFlex or ZPix models. Please follow this article.

Download & Install

Make sure if you haven't already you download the software for your microscope at https://carson.com/customers/software/ page.
If you have previous Carson microscope software or any version of xploview installed, please uninstall first, then reboot, then install the latest software.
Choose the appropriate download for your operating system. Our USB microscopes are compatible with Windows and MAC computer with USB ports.

Troubleshooting:

If your laptop has a built-in webcam, the software may default to the webcam upon install. Just go to the gear symbol for settings and switch to "USB Microscope" device.
If the microscope is still not showing, it may be a USB Camera lock out issue (due to Windows privacy), follow this article
We do not support connection to phones or iPads or Chromebooks. If you wish to find a USB to device connector and use third party software, it is possible but we don't directly support this usage.

If you are looking for other phone support for our digiscoping products (phone connected to an optical product), go to the https://carson.com/multicam/ page.

Question 2

How to Use and Focus a Pocket Microscope

Accepted Answer

It's very important with a pocket microscope that you put the object flat against the base, and you focus it properly.

Start Flat
Lowest Zoom
Focus Slowly

Let's go over each one:

1. Start Flat - It's easiest to learn how to focus properly when you are resting on a flat surface like a table or desk. An object can NOT be inside the clear base OR too far away from the bottom of the base. Objects must be flush with the bottom of the microscope to work.

2. Lowest Zoom - Out of the box, your top zoom knob should be on the lowest zoom, make sure its set there. It's easier to focus when its lower power. Turn the light on and look in the top of the microscope.

**3. Focus Slowly **- Turn the bottom knob to focus, turning very slowly until the image gets more crisp. Fine tune as needed.

Other Things to Note:

You can focus next on 3D objects. It's much easier to have the "flat" focus already set before you put it on top of a 3D object, so only a little adjustment is needed. Make sure you rest or are within about 1 mm from the surface of the 3D object so you can focus. If you don't want the microscope to directly contact an object, that will work as long as you are no more than 1 - 2 millimeters away from the object.
The image of things like text may appear upside down and backwards. That's how any basic microscope works due to physics. For most typical microscope objects like a cell or fabric, the orientation doesn't matter so it's not an issue. Th

Question 3

USB Microscope Not Showing In Software

Accepted Answer

Troubleshooting:

If your laptop has a built-in webcam, the software may default to the webcam upon install. Just go to the gear symbol for settings and switch to "USB Microscope" device.
If the microscope is still not showing, it may be a USB Camera lock out issue (due to Windows privacy), follow this article
We do not support connection to phones or iPads or Chromebooks. If you wish to find a USB to device connector and use third party software, it is possible but we don't directly support this usage.

If you are looking for other phone support for our digiscoping products (phone connected to an optical product), go to the https://carson.com/multicam/ page.

Question 4

Where Do We Ship?

Accepted Answer

We only ship on Carson.com to USA locations. However, we sell worldwide through distributors. If you have a specific country, we can offer some places of where to buy our products.

If you are a distributor or large volume buyer, we can ship directly to you worldwide. Please send your company information to sales@carson.com and our sales manager will follow-up with you.

Question 5

What is the Warranty for Carson Products?

Accepted Answer

At Carson, we value customer satisfaction above all else. That’s why Carson Optical products come with a limited warranty that covers defects in materials and workmanship for a specific period of time. This warranty does not cover damage caused by normal wear and tear, accidents, misuse, or improper care. Please refer to our Warranty Policy and Warranty Procedure below for information regarding the type of warranty for each product, and the steps necessary to claim a warranty.

Please fill out this warranty form: https://www.carson.com/customers/warranty

We want you to be 100% satisfied with your Carson Optical product. Please reach out to us within 30 days if you have any issues or concerns. Please fill out this form and we will get back to you.

USA Warranty Procedure

Call or write for authorization. Before returning any product for a warranty claim a Return Authorization (RA) number must be obtained.
No merchandise will be accepted without an RA and failure to obtain an RA will prevent or delay processing of the warranty claim.
To receive an RA call, 631-963-5000, or write to Carson Warranty Service, 2070 5th Avenue Ronkonkoma, NY 11779 with a description of the problem. Include your name, address and telephone number.
Provide proof of purchase. A receipt or other dated proof of purchase must be included with merchandise being returned for a warranty claim to be processed. Please send a check or money or

Question 6

Everything About Microscope Eyepieces

Accepted Answer

You might wonder what is the function of the eyepiece on a microscope, and its simply part of the optics that magnify the object you are trying to view. The two main parts of the optical system in a microscope are the eyepiece and objective. In this article we review everything about microscope eyepieces.

Read full article: https://carson.com/optics-university/microscope-hub/everything-about-microscope-eyepieces/

In the article, we review:

What is the eyepiece of a microscope?
Does light enter the eyepiece first in the microscope?
What does the eyepiece do on a microscope?
What does the ocular lens do on a microscope?
What does WF mean on an eyepiece?
What is the magnification of the eyepiece?
How to find eyepiece field number (FN)?
What is the field of view on a microscope?
What is the number of mm mean eyepiece?
What is eye relief of an eyepiece?
How do you clean microscope eyepiece lens?
How to adjust microscope eyepieces?

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