Q: USB Microscope Not Showing in Software

Troubleshooting: <ul> <li>If your laptop has a built-in webcam, the software may default to the webcam upon install. Click on Settings (the gear icon) and switch the device to "USB Microscope" to resolve the issue.</li> <li>If the microscope is still not showing, it may be due to a USB camera lock-out issue (due to Windows privacy settings). Follow <a href="https://www.howtogeek.com/394677/fix-my-webcam-doesnt-work-on-windows-10/">this article</a> for instructions on how to resolve this issue.</li> <li>We do not support connection to smartphones, iPads/tablets, or Chromebooks. If you wish to find a USB-to-device connector and use third party software to connect your USB microscope to one of these devices, you may, but we don't directly support this usage.</li> </ul> If you are looking for other phone support for our digiscoping products (optical products that connect to smartphones), please visit our <a href="https://carson.com/multicam/">MultiCam</a> webpage. You can also check out the video tutorial below for more troubleshooting information: <ul> <li>For Windows operating systems: <a href="https://www.youtube.com/watch?v=Qg9PrzQa6CQ">CarsonCam App Tutorial - Microsoft App for Windows OS</a></li> </ul>

Question 1

Connecting Your USB Microscope to Software

Accepted Answer

If you are looking to download our software/driver, which is the software that allows you to connect your Carson digital microscope (i.e., Zorb, eFlex, or zPix models) to your computer, please follow the instructions in this article.

Download & Install

If you haven't already downloaded the software for your microscope, please do so here.
If you have previous Carson microscope software or any version of xploview installed, please uninstall that software first, reboot your computer, and then install the latest software using the link above.
Choose the appropriate download for your operating system. Our USB microscopes are compatible with Windows and macOS computer operating systems with USB ports.

Troubleshooting:
If your laptop has a built-in webcam, the software may default to the webcam upon install. To switch to your USB microscope, open Settings (by clicking on the gear icon) and change the device to "USB Microscope."
If the microscope is still not appearing, it may be due to a USB camera lock-out issue (this can occur on Windows computers due to their privacy policies). Please follow this article to learn how to resolve the issue.
At this time, our USB microscopes do not support connection to smartphones, iPads/tablets, or Chromebooks. If you would like to connect your USB microscope to one of these devices, you may purchase a USB

Question 2

USB Microscope Not Showing in Software

Accepted Answer

Troubleshooting:

If your laptop has a built-in webcam, the software may default to the webcam upon install. Click on Settings (the gear icon) and switch the device to "USB Microscope" to resolve the issue.
If the microscope is still not showing, it may be due to a USB camera lock-out issue (due to Windows privacy settings). Follow this article for instructions on how to resolve this issue.
We do not support connection to smartphones, iPads/tablets, or Chromebooks. If you wish to find a USB-to-device connector and use third party software to connect your USB microscope to one of these devices, you may, but we don't directly support this usage.

If you are looking for other phone support for our digiscoping products (optical products that connect to smartphones), please visit our MultiCam webpage.

You can also check out the video tutorial below for more troubleshooting information:

For Windows operating systems: CarsonCam App Tutorial - Microsoft App for Windows OS

Question 3

How to Use and Focus a Pocket Microscope

Accepted Answer

When using a pocket microscope, it's very important to place the object you're viewing flat against the microscope base and to focus the microscope properly.

Start Flat
Lowest Zoom First
Focus Slowly

Let's go over each one:

1. Start Flat - It's easiest to learn how to focus properly when you are resting the microscope and the object on a flat surface, like a table or desk. An object should NOT be placed inside the clear base OR far away from the bottom of the base. Objects must be flush with the bottom of the microscope in order to see them clearly.

2. Lowest Zoom First - Out of the box, your top zoom knob should be on the lowest zoom, but triple check that the knob is on the lowest setting any time you use the microscope. Microscopes are much easier to focus at the lowest power. Turn the light on and look through the top of the microscope.

**3. Focus Slowly **- Turn the bottom knob to focus the microscope, turning very slowly until the image becomes clearer. Fine tune as needed.

Other Things to Note:

After some practice focusing on flat objects, you can try your hand at 3D objects. Start by focusing the microscope on a flat surface and then move the microscope on top of a 3D object. That way, you'll only need to do a little bit of adjustment once you're looking at the 3D object. Make sure to place the microscope directly against the 3D object or hold it less than 1-2 mm away in order to get the best possible results.
Some images, such a

Question 4

What is the Warranty for Carson Products?

Accepted Answer

At Carson, we value customer satisfaction above all else. That’s why Carson Optical products come with a limited warranty that covers defects in materials and workmanship for a specific period of time. This warranty does not cover damage caused by normal wear and tear, accidents, misuse, or improper care. Please refer to our Warranty Policy and Warranty Procedure below for information regarding the type of warranty for each product, and the steps necessary to claim a warranty.

You can fill out the warranty form here and we will get back to you as soon as possible.

We want you to be 100% satisfied with your Carson Optical product. Please reach out to us within 30 days if you have any issues or concerns.

USA Warranty Procedure

Call or write for authorization. Before returning any product for a warranty claim, a Return Authorization (RA) number must be obtained.
No merchandise will be accepted without an RA and failure to obtain an RA will prevent or delay processing of the warranty claim.
To receive an RA, call 631-963-5000 or write to Carson Warranty Service, 2070 5th Avenue Ronkonkoma, NY 11779 with a description of the problem. Include your name, address and telephone number. *Provide proof of purchase. A receipt or other dated proof of purchase must be included with merchandise being returned for a warranty claim to be processed. Please send a check or money order for $15.00 to cover shipping and handling (No fe

Question 5

Everything About Microscope Eyepieces

Accepted Answer

If you're wondering about the function of a microscope's eyepiece, you've come to the right place! The eyepiece is a part of the optical system that magnifies the object you are trying to view. The eyepiece and objective are the two main parts of a microscope's optical system. In this article, we review everything you need to know about microscope eyepieces.

You can read the full article here.

In this article, we cover the following questions:

What is the eyepiece of a microscope?
Does light enter the eyepiece first in the microscope?
What does the eyepiece do on a microscope?
What does the ocular lens do on a microscope?
What does "WF" mean on an eyepiece?
What is the magnification of the eyepiece?
How can you find the eyepiece field number (FN)?
What is the field of view on a microscope?
What does the number of mm (for example, 30 mm) mean on an eyepiece?
What is the eye relief of an eyepiece?
How do you clean microscope eyepiece lenses?
How do you adjust microscope eyepieces?

Question 6

Where Do We Ship?

Accepted Answer

We only ship orders placed through Carson.com to USA locations. However, we sell worldwide through distributors. If you have a specific country, we can offer some places of where to buy our products.

If you are a distributor or large volume buyer, we can ship directly to you worldwide. Please send your company information to sales@carson.com and our sales manager will follow-up with you.

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